Privacy policy

Last updated: 01/11/2025

This Privacy Policy describes how The Velora (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from the-velora.com (the “Site”).

Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device.

When you make a purchase or attempt to make a purchase, we collect personal information including:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely by third-party payment providers)

How We Use Your Information

We use the information we collect to:

Process and fulfill orders
Communicate with you about your order
Provide customer support
Screen orders for potential risk or fraud
Improve our website and services
Send updates or promotional offers (only if you opt in)

Sharing Your Information

We share your personal information with trusted third parties to help us operate our store, including:

Shopify, our ecommerce platform
Payment processors (such as Stripe or PayPal)
Shipping and fulfillment partners

We do not sell your personal information.

Cookies

We use cookies to improve your browsing experience, analyze traffic, and understand customer behavior. You can choose to disable cookies through your browser settings.